The Uncanny Valley of Design

I just read an interesting article by Bill Higgins on how the concept of the “Uncanny Valley” (the idea that humans will interact positively, normally to robots up-to the point when robots are to human-like, whereby humans become uneasy about the interaction.) applies to web design.

The concept really doesn’t apply to software design squarely, so Higgins extends to concept to the sort-of unfamiliarity that people experience when they expect a program to look or work one way, but it does not.

So the problem here is how to build upon and improve a paradigm, say operating system design, without compromising the environment users have come to expect:

The Uncanny Valley of User Interface Design


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